Refund Policy

Effective Date: January 1, 2026

This Refund Policy is incorporated into and forms part of our Terms of Service. Please review those Terms and our Shipping & Returns Policy for additional information regarding shipping timelines, risk of loss, and proper product handling.

All Sales Are Final

Due to the perishable nature of our products, all sales are final once an order has been confirmed and shipped.

We are unable to accept returns or issue refunds for:

  • Perishable food items, including all Texas Iberico meat and food products
  • Products that have been opened, partially consumed, or improperly stored after delivery
  • Orders delayed, spoiled, or returned due to an incorrect or undeliverable shipping address provided by the customer

Damaged, Defective, or Incorrect Orders

We take pride in the quality of our products and packaging. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review your claim.

To process your claim, we may request:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

After review, we may offer a replacement, store credit, or refund, at our sole discretion. All determinations are final.

Refund Method and Timing

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times vary by payment provider but typically appear within 5–10 business days after approval.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Perishable food products
  • Sale or promotional items
  • Gift cards
  • Custom or special-order products

California Residents

Because our products are perishable food items, the refund requirements under California Civil Code §1723 do not apply.

All sales are final except in cases of shipping damage, product defect, or fulfillment error, which will be handled as described in this policy.

Force Majeure

Texas Iberico is not responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Acts of God
  • Natural disasters
  • Severe weather conditions
  • Labor disputes
  • Pandemics
  • Carrier or logistics disruptions

Contact Us

For refund inquiries or to submit a claim, please contact:

Texas Iberico
Email: howdy@texasiberico.com

About Texas Iberico

Texas Iberico is 100% purebred Iberico pork raised in the Texas Hill Country. Iberico pigs are known for their natural marbling, rich flavor, and tender texture, often compared to the complexity of fine beef.

Iberico pork has significantly more intramuscular fat, which results in deeper flavor, juicier texture, and better performance across a wide range of cooking methods. Our pigs are raised longer and allowed to develop naturally, which contributes to the quality you taste.

Yes. Our pigs are raised in the Texas Hill Country. While Iberico is a heritage breed with Spanish origins, Texas Iberico is distinctly shaped by Texas land, climate, and ranching practices.

Products & Sourcing

Some products ship frozen to ensure quality and food safety, while others may ship refrigerated depending on the cut and time of year. Regardless of shipping method, all products are carefully packed to arrive in excellent condition.

We offer a curated selection of cuts through our online store. For wholesale, foodservice, or custom inquiries, please contact us directly.

Please note that we do not offer breeding stock at this time.

Yes. When acorns are in season in the Texas Hill Country, our pigs forage on them naturally. In addition to premium feed, they also forage on a wide range of native plants, including yucca, prickly pear cactus, agave, and their favorite mesquite beans.

Ordering & Shipping

Orders are typically processed within 1–2 business days before shipping.

Transit times are generally 1–4 business days, depending on your location and carrier performance. Delivery timelines may vary due to weather or broader shipping conditions.

We ship within the contiguous United States. At this time, we do not ship internationally.

Storage

If your order arrives frozen, place it directly in the freezer. If refrigerated, store it in the refrigerator and use it by the date indicated on the packaging.

Yes. If the product arrives cold and sealed, it may be safely refrozen without compromising quality.

Returns & Refunds

Due to the perishable nature of our products, all sales are final.